REFUND POLICY

It is the client’s responsibility to read and to make themselves aware of the Escaping Ordinary Design Studio's Refund Policy.


Payment & Refunds

All prices are quoted in Australian dollars are exclusive of GST unless specified.


All invoices are to be processed as per the schedule via your preferred method of payment. Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise.


Final payment must be made prior to the website going live or being moved to client allocated hosting.

  • Receipt of payment is deemed as acceptance of the quote, milestone, delivery or project.

  • Escaping Ordinary reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service.

  • If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made.

  • If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice.

  • There will be no refund or adjustments if cancellation is communicated when more than 50% of the work has been completed.

  • All cancellations must be received in writing and can be sent via email.

  • Telephone requests on cancellations will not be accepted. For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal.

  • All works completed on an existing site are to paid for up front with 50% and then 50% upon completion unless otherwise agreed.

  • If invoices are not attended to within 10 working days a Maintenance page will be put up until payment is received.

  • If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.


Late fees and charges.

All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of $5.50 per month, from the due date.

  • Due date: Is the date on which the payment is due as per the terms on the invoice/proposal

  • Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14days of the expiry of the due date.

  • Debt Collection: Client is provided a further 7 days after late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to a debt collector.

Escaping Ordinary will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing. If you are late with a payment or have any queries regarding the Invoice, please contact us immediately on receiving the invoice or reminder emails.
All communications/correspondences is generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.


Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be in full and is non-refundable.
If client chooses a 3rd party hosting provider prior to starting a project, Escaping Ordinary will build and test the website on one of our own servers or hosted domains. The website may be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.


Intellectual Property

Escaping Ordinary reserves the right to refuse the transfer of ownership if irregular circumstances arise. Copyrights handed over to the client do not include rights to re-use the code for another website or re-sell the programming codes for any commercial or non-commercial purposes. In the case of business restructuring or ownership change, ownership of the website may be transferred from one owner to another. New owners are not allowed to re-sell or re-use unique coded information (e.g diagnostic tools) for any commercial or non-commercial purpose.


In an event of a Webmaster change, site owners are not allowed to display new design credits to the new website, unless such time that the website functionality and appearance is changed by over 50% of our original work.


Clients, Partners, Suppliers, Sub-contractors and any other 3rd party organisation or individual are not allowed to use Escaping Ordinary name, logo and symbol in any way shape or form without written permission from us.


Disputes, Liability and Indemnity

In an event of a dispute, Escaping Ordinary reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute.
In such an event, Escaping Ordinary reserves the right to charge the client without honouring any discounts that were previously offered in good faith.

Under no circumstances will Escaping Ordinary be liable for any damages arising from misrepresentation or misinformation. Once an agreement is entered into, if the agreed timeline moves out for any unforeseen circumstances, Escaping Ordinary is in no way liable for any ‘perceived’ loss of business.

Escaping Ordinary will go to reasonable lengths to rectify any issues that pertain to the original briefing for the project.

Escaping Ordinary reserves the right to refuse service to any client, if the client, their business or their customers are not aligned with our business operating principles and policies.

Escaping Ordinary provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation.


We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.

Relationship of Escaping Ordinarywith its suppliers, partners and sub-contractors is of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.

Client will indemnify and hold Escaping Ordinary, its licensors, content providers, service providers, employees, agents, officers, directors, contractors and sub-contractors (the “Indemnified Parties”) harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions.

Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from Escaping Ordinary.

Escaping Ordinarywill not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earth quake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.